How do we take the war out of our words? Sharon Strand Ellison's Powerful Non-Defensive Communication approach highlights our natural defensive reaction to feeling unsure, anxious or attacked when communicating with others.
She outlines these six different defensive reactions:
Update: Video of this talk is now available.
Communication is a skill most of us practice every day.
Often without realising we're doing it.
Rarely intentionally.
Communication can be surprisingly hard.
Human beings talk a lot. Well many humans do. Some less so, Some more so, but I reckon, in general, there's a lot of daily jibber jabber.
Some of that talking is light hearted "Small Talk". Some of it is world changing speeches. Some of it is the daily to and fro we need to get stuff done; at work, at play, at home.
