How do we take the war out of our words? Sharon Strand Ellison's Powerful Non-Defensive Communication approach highlights our natural defensive reaction to feeling unsure, anxious or attacked when communicating with others.
She outlines these six different defensive reactions:
The first step toward neutralising our natural "fight, flight or freeze" response is to look within and identify our own individual "go to" response.
|PNDC Summary sheet||33.53 KB|